Policy Overview
At elbowyoungplanet, we are committed to ensuring your satisfaction with our custom lettering services. This Return Policy outlines the terms and conditions regarding refunds and cancellations for our lettering design services.
Service Nature
Our lettering services are custom-designed and created specifically for each client. As such, these are personalised services that cannot be returned in the traditional sense. However, we work closely with clients to ensure satisfaction through our revision process.
Cancellation Policy
If you need to cancel your project before work begins, you may be eligible for a full refund of any deposit paid. Once work has commenced, cancellation may result in partial refund based on the work completed. Please contact us as soon as possible if you need to cancel.
Revision Process
We include a reasonable number of revisions in our service packages to ensure your satisfaction. If you are not satisfied with the initial concepts, we will work with you to refine the lettering until it meets your expectations. Additional revisions beyond the agreed scope may be subject to additional fees.
Refund Eligibility
Refunds may be considered in exceptional circumstances, such as if we are unable to complete the project due to circumstances beyond our control, or if there is a significant failure to deliver the agreed services. Refund requests must be made within 14 days of project completion.
Dispute Resolution
If you have concerns about your project, please contact us immediately. We are committed to resolving any issues through open communication and will work with you to find a satisfactory solution.
Contact Us
For questions about returns, cancellations, or refunds, please contact us at touch@elbowyoungplanet.world or call +61 408 536 936.